Following the BHA's announcement on 17th March 2020, all horse racing fixtures will be suspended from 18th March until at least the end of April. Read our News section for more information.

Covid-19 - Your Questions Answered

Racing
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19 March 2020

I have booked for a horse racing fixture in March and April and racing has been cancelled. What do I do? 

You can transfer your booking to an alternative date for later in the year or we can process a full refund for you. You need to email info@bath-racecourse.co.uk with your booking reference number and full name, indicating whether you would like a full refund or transfer; indicating the fixture date that you’d like to transfer to. If you did wish to transfer your ticket, we are able to freeze the existing price you paid for your ticket (including Black Friday deals!)*.

I have booked for a racing fixture later in the 2020 season – can I have a refund?

Currently, horse racing is still scheduled to go ahead from May on-wards. We will of course be communicating to our customers if this changes. Although no refunds are currently being offered for fixtures taking place from May on-wards as these fixtures are currently still going ahead, we would be happy to transfer your booking to another date later in the year.  

You need to email info@bath-racecourse.co.uk with your booking reference number and full name, indicating the fixture date that you’d like to transfer to. If you did wish to transfer your ticket, we are able to freeze the existing price you paid for your ticket (including Black Friday deals!)*.

I have booked a non-racing related event between now and the end of April.  Has this been cancelled? 

No, this event has not been automatically cancelled, although we would encourage you to contact us to discuss your event. We are very happy to transfer or reschedule your event to later in the year. 

Can you please confirm Bath Racecourse policy on refunds if either of our events are cancelled due to Coronavirus 

If any additional racing fixtures are cancelled due to the Covid-19 pandemic, all customers will be able to receive either a full refund or be able to transfer their booking to an alternative date later in the season.  

At this stage, all fixtures from May on-wards are currently going ahead but will of course be communicating to our customers if this changes.  

Will your horse racing fixtures and Music Live events after the end of April still go ahead? 

Currently, the British Horseracing Authority have suspended all horse racing fixtures in Great Britain until at least the end of April.  

All other 2020 fixtures at this stage are currently going ahead as normal and are open to the public. We are, of course, continually monitoring this situation and will be in touch with our customers if this changes.  

I'm an Annual Member, what compensation will I receive?

We fully appreciate that this will have an effect on your Annual Membership at Bath Racecourse and that you will be unable to join us at our first three fixtures.

Please rest assured that we are incredibly grateful for your continued support and we are currently working on a plan to make sure that you are able to continue to enjoy fantastic value when you come racing with us.  We will be in touch in due course with more details and ask for your patience and understanding whilst we get this information prepared.

If you’re planning on going ahead, what have you done to secure public safety? 

We have taken a number of steps to make sure that visitors to our site have plenty of opportunity to follow the official health guidance, which includes regularly washing their hands and maintaining high levels of personal hygiene. 

We are also stepping up the cleaning rotas across the site, and we will be prominently displaying the relevant advice from the Government and NHS. Obviously, we encourage all customers and visitors to pay close attention to all of this advice and to contact relevant authorities if they need more information.  

Please contact us if you have any further questions and we will do our best to help you.

*Transfers available for July fixtures on-wards
 

I’ve purchased a raceday experience package through a 3rd party company, what do I do?

If you have NOT redeemed your voucher, please contact the 3rd party company direct for guidance. (Find Buyagift and Red Letter Days here).


If you HAVE redeemed your voucher with the 3rd party company and your planned raceday falls between 19th March – 30th April 2020 and you are looking for either a refund or validity extension to your voucher, please email the following details to info@arenaracingcompany.co.uk

  • Name
  • Contact Number
  • Email Address
  • Voucher Company Name
  • Voucher Company Booking Ref/Voucher Code
  • Reason for your email

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